Stoke Reviews

Even with 500 Google reviews, a plumber watched the customer open the link…and swipe away.

Tech on site. Link sent. Phone open. Still gone.We make leaving a review feel like tapping yes — not writing an essay. Google-compliant.

Let me show you how it worksAsk for a live texted demo

What they see on their phone

9:41
+1 (907) 891-8283›
Tuesday 5:14 PM
Service professional
MAURICIO VALENCIA
If you did not expect this message from an unknown sender, it may be spam.

Personalized photo + name overlay + short message + link. Goal: phone open, stars chosen, review written before the tech leaves.

Mechanism

What happens when they tap

Not “instant Google only.” They land on your white-label page and choose their own rating. Ratings 4–5 get AI help toward Google. Ratings 1–3 stay private so you can fix the service — with a clear public review link still offered, so we stay Google-compliant.

1

Prefill — they’re already known

The link opens your white-label review page withfirst name, last name, and email already filled. No hunting for your Google listing. No blank form cold-start.

Powered by Stoke Reviews

How was your experience?

Prefilled from the job — they don’t retype who they are.

2

They choose the rating — we don’t force 5

Stars start empty. The customer picks. That keeps the flow honest and Google-compliant. No “score=5” baked into the demo.

Deck Masters AK

Tap a star to rate

Customer decides. We don’t pre-select five stars.

3

Ratings 4–5: one AI suggestion, then paste on Google

Form appears. One AI review suggestion shows immediately. Submit auto-copies it to the clipboard. They tap Post on Google, paste, and publish — while the tech is still there.

4–5 onlyAI suggestion (one)
Copied to clipboard ✓Post on Google →
Deer Lake RdN Deer Lake

Deck Masters AK

M
Mauricio ValenciaPosting publicly across Google

They paste the copied suggestion here — then hit Post.

4

Ratings 1–3: private feedback first — public Google link still there

A rough day shouldn’t auto-broadcast to Google. Ratings 1–3 gointernal (private feedback) so the business can fix the service. No AI suggestion — we don’t draft praise for unhappy customers. A smaller, clear“Write a public review” / Google option stays visible so they can still post publicly. We’re not hiding Google; we’re not forcing a happy-path AI draft on a bad experience.

1–3 · private · no AI

Thanks — this stays with us as private feedback so we can make it right.

Internal path · not posted to Google automatically

Write a public review →

No AI draft. Public Google path stays open for compliance.

Proof

What kills the ask — and what we take off the table

Typing friction makes customers swipe away. Fear of a bad public reviewmakes owners soft-pedal the ask. We remove both: make the happy path easy, and route rough days internal so you can fix the service — while still offering a public Google path on low ratings so we stay compliant.

What kills the review
Without Stoke
With Stoke Reviews
Fear of a 1-star on Google
Owner softens or skips the ask — one rough day can go public
1–3 go internal (private feedback to fix). Clear “Write a public review” / Google option still offered — we don’t hide Google
Finding Google
Search, wrong listing, give up
Link opens your white-label page
Typing on a phone
Blank box. Thumbs. “Later.”
4–5 get one AI draft → clipboard → paste
“I’ll do it later”
They swipe. Job’s over. Review dies.
Tech stays until stars + words are done
Generic blast SMS
Looks like spam; easy to ignore
Their name on a custom photo + short ask
SMS

It still starts with a text that feels hand-sent

Custom image, name overlay, short message, one link — branded Stoke Reviews.

Proposal

Text me a live demo.

Same flow your customers get: personalized SMS, prefilled page, they pick the stars. AI only on 4–5; 1–3 stay private with a public review link still offered. If it doesn’t beat “swipe away,” you walk.

Ask for a live texted demo

HVAC · roofing · decks · pools & spas · plumbing — home-service owners who already ask for reviews and still lose them at the swipe.